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:Yes, we really do want to use Free Software.
Yes, we really do want to use Free Software.
Nov 12, 1998, 11 :38 UTC (49 Talkback[s]) (6696 reads)

By Stephen Birch.

Well it finally happened.

We are building a large distributed system (about 200 processors over a 20 mile region) using Linux and Interbase only. Recently, a consultant hired by our client popped up with the questions I have heard soooo much about:

  1. Do you really want to base your system on "freeware?"
  2. There is no technical support, how will you get questions answered?
  3. Who are you going to blame?

Fortunately, my (Government) customer has had such a bad time with NT over the past couple of years, the questions were not even forwarded to us for review. The customer was happy to provide the following answers directly to the consultant:

  1. You bet, the quality of code is too high to ignore. By the way it isn't freeware, it's open source.

  2. We have given up calling Microsoft for support. Their support people seem to be incapable of answering technical questions that are deeper than simple "how do I boot my computer" questions. As far as we are concerned Microsoft does not support its product. The support we have received for Linux has been the best we have ever experienced from any vendor. (Except us, I hope, Steve)

  3. Since Linux is very reliable, our trial systems were 100% operational from day one, the issue of blame doesn't surface. However, our experience with NT (SP4) gave us some insight into the "who to blame" mentality.

The customer has really begun to despise Microsoft with their lack of support and buggy operating systems. The customer's primary server is operational and has a zero item bug list, except in the operating system (NT). Since our overall strategy is to build the entire "second phase" system from Linux, we have the task of porting the existing server code to Linux, a task that ordinarily would take a low priority since a working server already exists.

The customer has overridden our own prioritization and requested that the Linux port be completed ASAP. Two reasons:

  1. At least twice a week the NT machine crashes or starts to behave strangely and a reboot is required.

  2. Remote system administration cannot be performed on the NT box so we have to talk the customer through troubleshooting instead of simply logging into their boxes directly from our site.

Since this customer now has about 30 Linux machines working in remote, hostile environments and those machines NEVER go down, one can understand their desire to get the NT -> Linux upgrade completed soon.

One final point - if the Linux operating system cost $1,000 a seat, it would still be the OS of choice. The decision was simply not driven by dollars, reliability is the primary selection criteria. Sorry, Microsoft.

Just thought you guys may be interested.

Steve


Index Mode   |   Flat Mode   |   Thread Mode   |   Thread Flat  
  Talkback(s) Name  and Date
Steve has read Don Marti's 'Linu ...   NT -> Linux upgrade ;-)   
Martin Vermeer
Feb 3, 1999, 05:02:22
 
I must agree on the money issue.  Many p ...   Money not the issue....   
Curtis
Nov 12, 1998, 13:59:10
 
I love the answers.What else can be said ...   YES!!!   
Svartalf
Feb 3, 1999, 16:51:37
 
And I thought all Government employees w ...   You Tell 'EM...   
David C.
Nov 12, 1998, 14:15:20
 
I have heard countless stories of how NT ...   Linux is NT's ultimate Service pack   
Adam Wright
Nov 13, 1998, 00:42:59
 
The truth will out.

 ...   Hooray!   
David SKinner
Nov 12, 1998, 14:44:03
 
perhaps everyone should sue for the $5 . ...   sue?!? maybe   
brett wagner
Nov 12, 1998, 16:04:40
 
Over 2 years ago I started tinkering wit ...   You WONT regret it!   
Joe Acosta
Nov 12, 1998, 14:47:58
 
If only I could make the people at work  ...   Gov't agencies turing toward Linux   
Dean Olson
Nov 12, 1998, 14:50:00
 
I certainly got the point! At my job, we ...   I certainly got the point!   
Peter
Nov 26, 1998, 01:54:51
 
Hey,I am getting so tired of the "Who ar ...   Sue the asker of stupid questions   
Brenno J.S.A.A.F. de Winter
Nov 12, 1998, 15:13:12
 
Ha,That "Who are we going to sue" argume ...   Who are we gonna sue?!   
Chris
Jan 31, 1999, 04:45:35
 
This little article sums it up clear and ...   Damn straight.   
David Allen
Feb 3, 1999, 20:53:52
 
Sorry, that doesn't cut it in my opi ...   Re: Remote Admin   
Dave Whitinger
Feb 4, 1999, 16:48:20
 
I'll bet someone some where is calli ...   Don't let Upper Management know   
Chris Farris
Nov 12, 1998, 15:41:28
 
I just downloaded the NT SP4. In the ALL ...   Sue who? MS? Get real...   
BruceA
Nov 12, 1998, 15:41:45
 
Recently I have been required to adminis ...   Remote Admin   
Phil Davis
Nov 12, 1998, 15:42:39
 
I would sue (or fire) any employee or co ...   I would sue...   
Alex Paulsen
Nov 12, 1998, 15:46:28
 
Remote system administration cannot be p ...   VNC: GNU Remote Administration   
Dan Kaminsky
Nov 12, 1998, 15:46:39
 
I reciently installed a Windows NT4 w/ S ...   Y2k and WinNT   
Chris Schwarck
Nov 12, 1998, 15:48:20
 
Come on.  Remote system admininstration  ...   Remote Admin?   
Mike McNeely
Nov 12, 1998, 16:33:27
 
First Thought: As a recent consultant (n ...   Consultants & MS & other thoughts   
Mak
Nov 12, 1998, 16:35:57
 
I love the comment about how they can&#3 ...   High Quality CODE! :)   
Josh Gum
Nov 12, 1998, 16:47:20
 
What's wrong with third party softwa ...   Re: Re: Remote Administration   
Charles Miller
Nov 12, 1998, 16:48:37
 
Have you noticed that there is an intern ...   NT Uptimes   
Liquid Reality
Nov 12, 1998, 17:43:00
 
I've had a couple painful days doing ...   Remote admin redux   
John G.
Nov 12, 1998, 17:20:26
 
I'm a little old lady in tennis shoe ...   Sue for Non-Support!   
Faith
Nov 12, 1998, 17:06:07
 
Back Orifice for NT will be out soon. Ba ...   NT remote, and NT reboot   
Bob Keyes
Nov 12, 1998, 17:06:39
 
I have been slowly promoting the concept ...   linux   
Dan Delventhal
Nov 12, 1998, 17:47:53
 
I'd wager he was another lame MSCE.  ...   I wonder who this consultant was?   
Lee Reynolds
Dec 23, 1998, 02:50:42
 
I think comment of the week should go to ...   Linux   
StephanWolf
Nov 12, 1998, 19:03:52
 
NT Server is a lame excuse for a server. ...   NT is for Admins that have no Idea.   
Shane Speering
Nov 12, 1998, 19:54:12
 
...since the SPR (System Problem Report) ...   We've come a long way...   
Leon Brooks
Nov 13, 1998, 02:04:45
 
Finally people begin to realize NT is on ...   This is a music for my ears!   
Aner Gusic
Nov 13, 1998, 02:34:12
 
I think my new email tagline is going to ...   New tagline   
Gabe Johnson
Nov 13, 1998, 03:19:40
 
All of you are right, but have you ever  ...   Are any of you guys for real ??   
Jo
Nov 13, 1998, 05:25:41
 
Time to change tack. If a consultant is  ...   consultans consult..!   
Terry Moore
Nov 13, 1998, 05:26:34
 
Hear, hear! As one of the poor saps who  ...   Not Trustworthy -> Linux   
Stuart Braid
Nov 14, 1998, 02:10:30
 
alright, alright, MSNT may not be the be ...   MS trashing   
Steve Roylance
Nov 13, 1998, 09:20:13
 
Sorry...The Management Console in NT5.0  ...   Remote Admin   
Nicholas Donovan
Jan 24, 1999, 14:46:46
 
As the CEO of a company who has had to s ...   Conculting For Real!   
Nicholas Donovan
Jan 24, 1999, 14:46:46
 
This is for the guys who is about to be  ...   NT/Exchange sucks   
anonon
Nov 13, 1998, 10:50:07
 
Hmmm ... if one takes 2^32-1 and divides ...   speculation on NT uptime number   
Calvin Dodge
Nov 13, 1998, 16:20:39
 
Mike McNeely said:> Come on. Remote syst ...   Re: Mike McNeely & Remote Admin   
Jeff Garvas
Nov 14, 1998, 00:29:15
 
A year or so ago, I saw an IDC (or IDG)  ...   Re: anonon - NT/Exchange sucks   
Claude Morin
Nov 16, 1998, 17:03:17
 
NT and Linux is apples and oranges. Find ...   NT upgrade to Linux   
Todd Plesco
Nov 17, 1998, 09:47:33
 
Tell me Todd - do you do your own resear ...   Re: Todd Plesco - NT upgrade to Linux   
Your Mother
Nov 17, 1998, 15:29:36
 
As someone who's trying to learn web ...   Lurking   
Ormond Otvos
Dec 15, 1998, 21:07:04
 
i have been trying to get online detecti ...   free download for detective sites   
andrea
Sep 10, 2003, 06:47:45
 
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